Frequently asked questions
Everything patients ask us most, in one place: referrals, insurance and costs, your first visit and how each treatment works. Cannot find your answer? Call (345) 329-8585 or book an assessment.
General questions
All five clinics are open Monday to Saturday, 9:00 AM to 7:00 PM. We are closed on Sundays.
Yes, we accept CINICO and all major private insurers (Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American, BAF) with no co-pay required, and we handle direct billing and claims for you.
Fees depend on the treatment and the length of your session, and your first visit includes a full assessment and a written plan. Because we bill CINICO and major insurers directly, with no co-pay on most plans, many patients pay little or nothing out of pocket. Contact us for a clear quote for your specific treatment before you book.
No referral is required for most treatments, and you can book directly. Some insurers may request a GP letter for reimbursement, which our front desk arranges for you.
Photo ID and your insurance card, any recent imaging (X-ray, MRI, ultrasound) or specialist reports, and comfortable clothing you can move freely in.
Your first assessment runs about 45 minutes. Follow-up treatment sessions are typically 30 to 45 minutes depending on the plan.
Yes. A complimentary shuttle service is available to and from the clinic for eligible patients, so getting to your appointment is easy.
Absolutely. Use the booking form on this site or the Patient Portal, and our team confirms your slot by phone, WhatsApp or email, usually within 24 hours.
Cancellations are free of charge with at least 24 hours' notice. Same-day cancellations may incur a small fee.
Physiotherapy questions
No referral is needed for most cases, so you can book directly. Some insurers ask for a GP letter for reimbursement, which our front desk arranges for you.
Your first visit is about a 45-minute assessment covering your history, a movement screen and orthopaedic or neurological testing, followed by a written treatment plan. Hands-on treatment often begins the same visit.
It depends on your condition, but many musculoskeletal problems improve within four to six sessions, with re-assessment built in. You get a clear plan rather than open-ended visits.
Most treatment is comfortable. Some techniques can cause brief discomfort as we restore movement, and we always work within your tolerance and explain each step.
Wear comfortable clothing you can move freely in, and bring photo ID, your insurance card and any recent imaging (X-ray, MRI, ultrasound) or specialist reports.
Fees depend on the treatment and how long your session runs, and your first visit includes a full assessment and a written plan. Because we bill CINICO and major insurers directly with no co-pay on most plans, many patients pay little or nothing out of pocket. Call (345) 329-8585 for a clear quote before you book.
Yes. We work with CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, and we handle the direct billing and claim paperwork for you. Most plans have no co-pay, and our front desk confirms your cover before your first visit.
Same-week appointments are usually available across our clinics, and urgent problems are prioritised. Call (345) 329-8585 or book online, and we will match you with the right physiotherapist at the most convenient location.
Physiotherapy is available at all five of our Grand Cayman clinics: the Walkers Road flagship in George Town, Cannon Place, Savannah, Seven Mile Beach and West Bay. A free shuttle service can bring eligible patients to and from your appointment.
Rehoboth has five clinics across Grand Cayman — two in George Town (Walkers Road and Cannon Place), Savannah, Seven Mile Beach and West Bay — with a free shuttle serving Bodden Town and the eastern districts, so there is a physiotherapist near you wherever you live or work on the island. Same-week appointments are usually available, no referral is needed, and you can call (345) 329-8585 to book at the most convenient location.
Yes. Physiotherapy and physical therapy are the same profession under different regional names: physiotherapy is the term used in the Cayman Islands, the UK and Commonwealth countries, while physical therapy is the American term. Whichever name you search for, our registered physiotherapists provide the same assessment-led, evidence-based care.
Chiropractic Care questions
Performed by a registered chiropractor after a full assessment, adjustment has a strong safety record. We screen for contraindications before any treatment.
Usually not. You may hear a painless popping sound, which is simply gas releasing in the joint, and most people feel relief or easier movement afterward.
They overlap, and at Rehoboth the chiropractor and physiotherapists work as one team, so your plan combines whichever approach helps most rather than forcing a choice.
Many people notice change within a few visits. We pair adjustments with corrective exercise so improvements hold, instead of relying on endless visits.
Yes. We also address the pelvis and extremity joints such as the shoulder and knee, as well as headaches linked to the neck.
The fee depends on whether it is your initial assessment or a follow-up adjustment, and we keep pricing transparent. We bill CINICO and major insurers directly with no co-pay on most plans, so many patients pay little or nothing out of pocket. Call (345) 329-8585 and our front desk will give you a clear quote.
In most cases, yes. We accept CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, and we handle direct billing for you. Our front desk will confirm exactly what your plan covers before you start.
No referral is needed for most cases, so you can book directly, and same-week appointments are usually available. Call (345) 329-8585 and we will arrange a time that suits you with Dr. Allen White.
Our chiropractor, Dr. Allen White, sees patients across our five clinics in Grand Cayman, from the Walkers Road flagship in George Town to Seven Mile Beach, Savannah, Cannon Place and West Bay. Call (345) 329-8585 and we will book you at the most convenient location, and a free shuttle can bring you to and from the clinic if you are eligible.
You will find one close by: our chiropractor sees patients across our five clinics in Grand Cayman — two in George Town (Walkers Road and Cannon Place), Savannah, Seven Mile Beach and West Bay — with a free shuttle serving Bodden Town and the eastern districts. Chiropractic care here is integrated with physiotherapy, so your adjustments and rehabilitation work as one plan. Call (345) 329-8585 and we will book you at the nearest location, usually within the week.
Shockwave Therapy questions
It uses acoustic pressure waves delivered to injured tissue to stimulate healing, and it has the strongest evidence for chronic tendon and fascia problems.
It can feel intense for a few minutes during treatment, but the intensity is adjustable and each session is short.
A typical course is three to five sessions, about one per week, with your progress reviewed around the fourth session.
It works best for stubborn plantar fasciitis, Achilles and patellar tendinopathy, and calcific shoulder tendinitis that have not settled with rest.
There is no real downtime. We ask you to avoid heavy, high-impact loading for a day or two and to follow your progressive loading exercises.
Shockwave is usually delivered as a short course rather than a single visit, and we keep pricing clear and upfront. We bill CINICO and major insurers directly with no co-pay on most plans, so many patients pay little or nothing out of pocket. Call (345) 329-8585 for a quote based on your specific plan of care.
In most cases it is covered as part of your treatment plan. We accept CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, and handle the direct billing for you. Our front desk will confirm your cover before the course begins.
No referral is needed for most cases. We begin with an assessment to confirm shockwave is right for you, and same-week appointments are usually available, so treatment can often start promptly. Call (345) 329-8585 to arrange your assessment.
Shockwave is available through our Grand Cayman clinics, from the Walkers Road flagship in George Town to Seven Mile Beach, Savannah, Cannon Place and West Bay, and our front desk will book you at the most convenient location set up for it. The active treatment itself lasts only a few minutes, so appointments are short and easy to fit around your day.
Dry Needling questions
No. Dry needling is a Western-medical technique that targets muscular trigger points based on anatomy, rather than the meridian system used in acupuncture.
A brief local twitch or ache is common and usually means the trigger point has released. Any soreness typically settles within a day.
Yes. We use single-use sterile needles that are applied once and disposed of immediately.
It helps myofascial pain, muscular knots, tension and cervicogenic headaches, and tightness that has not released with massage alone.
Many people feel reduced tension within minutes, with fuller relief over the following 24 to 48 hours.
Dry needling is usually part of a wider physiotherapy session rather than a separate charge, and pricing is transparent. We bill CINICO and major insurers directly with no co-pay on most plans, so many patients pay little or nothing out of pocket. Call (345) 329-8585 for a clear quote before you book.
In most cases, yes, as part of your physiotherapy treatment. We accept CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, with direct billing handled for you. Our front desk will confirm what your plan covers.
No referral is needed for most cases, so you can book directly, and same-week appointments are usually available. Your physiotherapist will assess whether dry needling suits you before it is used. Call (345) 329-8585 to arrange a time.
Dry needling is available across our five clinics in Grand Cayman: the Walkers Road flagship in George Town, Cannon Place, Savannah, Seven Mile Beach and West Bay. Call (345) 329-8585 and we will match you with a physiotherapist trained in the technique at the location that suits you.
We provide dry needling rather than traditional acupuncture. Dry needling uses the same fine, sterile needles but is a Western-medical technique: needle placement is guided by anatomy and muscular trigger points identified in your assessment, not by the meridian system of traditional Chinese acupuncture. It is most useful for myofascial pain, muscular knots and tension-related headaches, and your physiotherapist will confirm whether it suits your condition before it is used.
Stroke Rehabilitation questions
As early as it is medically safe. Earlier, consistent practice supports better recovery, though meaningful gains are still possible when starting later.
Yes. The brain keeps adapting through neuroplasticity, and structured, high-repetition practice can drive progress well beyond the first few weeks.
Task-specific, progressively harder movement with feedback, plus gait retraining, balance work and robotic-assisted practice where it helps.
Yes. We coach family members on safe home practice, because much of recovery happens between clinic sessions.
Plans are reviewed roughly every two weeks against clear functional goals, so improvement is tracked rather than assumed.
Rehabilitation is planned as a course of sessions, and we keep pricing clear from the start. We accept CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, with direct billing handled for you and no co-pay on most plans. Call (345) 329-8585 and our front desk will confirm your cover.
Same-week assessments are usually available, and starting sooner supports better recovery. Call (345) 329-8585 and we will arrange an assessment with a physiotherapist experienced in neurological care at the most convenient clinic.
Yes. A free shuttle service can bring eligible patients to and from the clinic, which helps in the early stages of recovery. Telemedicine reviews are also available between in-person sessions. Ask our front desk what fits your situation best.
Stroke rehabilitation is provided through our Grand Cayman clinics, from the Walkers Road flagship in George Town to Seven Mile Beach, Savannah, Cannon Place and West Bay. Call (345) 329-8585 and we will book you at the location best set up for your neurological care.
General Practice questions
Yes. These are usually completed in a single 30-minute visit, including the required paperwork.
Yes. Same-week GP appointments are typically available across our clinics.
Blood pressure, BMI, basic blood work and a structured lifestyle review, with onward referral arranged if anything needs further attention.
No. New patients and families are welcome to book a general practice appointment.
Yes, including fitness and other statutory certificates where they are clinically appropriate.
The fee depends on the type of visit, whether a consultation, a work-permit or PSV medical, or an annual health check, and pricing is transparent. Where a visit is covered, we bill CINICO and major insurers directly with no co-pay on most plans. Call (345) 329-8585 and our front desk will confirm the cost for what you need.
Yes. We work with CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, and handle direct billing for you. Some statutory medicals are paid privately, and our front desk will tell you clearly what applies before you book.
No referral is needed. You can book a general practice appointment directly, whether you are a new patient, a family or an existing patient, and we handle any paperwork your insurer requires.
General practice is available through our Grand Cayman clinics, and our front desk will book you at the most convenient location, from the Walkers Road flagship in George Town to Seven Mile Beach, Savannah, Cannon Place and West Bay. For suitable consultations we also offer telemedicine by secure video. Call (345) 329-8585 to arrange the option that suits you.
Telemedicine questions
Follow-up reviews, minor ailments, prescription guidance, second opinions, and triage to decide whether you need an in-person visit.
Yes. Consultations use a secure video connection, and your information is handled in line with our privacy policy.
We can provide prescription guidance where it is clinically appropriate. Some situations still require an in-person assessment first.
A phone, tablet or computer with a camera, plus a quiet, well-lit space where you can talk privately.
It complements it. Hands-on treatment still happens in clinic, while reviews, advice and triage can be done remotely to save you a trip.
Video consultations are priced clearly, and the fee depends on the type of appointment. Where the visit is covered, we bill CINICO and major insurers directly with no co-pay on most plans, so many patients pay little or nothing out of pocket. Call (345) 329-8585 for a quote before you book.
In many cases, yes. We accept CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, and handle direct billing for you. Our front desk will confirm whether your plan covers a video consultation before your appointment.
No referral is needed for most cases, and same-week video appointments are usually available. Call (345) 329-8585 or book online, and we will send you a secure link and a few simple tips to get ready.
Yes. If a hands-on assessment would help, we move smoothly from video to an in-person session at one of our five Grand Cayman clinics. Your notes travel with you, so care stays joined up whichever way you are seen.
Wellness Programs questions
Anyone wanting to prevent injury, undo desk strain, build resilience after recovery, or simply move and feel better day to day.
Posture and movement coaching, a lifestyle review, exercise prescription and ergonomic guidance, all tailored to your goals.
No. The focus is prevention and long-term health, not just treating pain that is already there.
We set clear goals and re-measure along the way, so you can see real, objective change.
Yes. A wellness program often follows a rehabilitation plan to protect your gains and prevent the problem from returning.
Programs are tailored to your goals, so the cost depends on what your plan involves, and we keep pricing transparent. Call (345) 329-8585 and our front desk will give you a clear quote before you begin.
Coverage varies by plan. Preventive wellness is sometimes paid out of pocket, while any hands-on treatment within your plan can be billed directly to CINICO and major insurers with no co-pay on most plans. Our front desk will confirm exactly what applies to you.
No referral is needed, so you can book directly, and same-week appointments are usually available to get you started. Every program begins with an assessment so the plan fits your body and goals. Call (345) 329-8585 to arrange your first visit.
Wellness programs are available across our five Grand Cayman clinics, from the Walkers Road flagship in George Town to Seven Mile Beach, Savannah, Cannon Place and West Bay. For corporate and preventive wellness we can also carry out ergonomic assessments at your workplace. Call (345) 329-8585 to plan the right level of support.
Pain Management questions
Rehoboth runs a multidisciplinary pain management service across five clinics in Grand Cayman — George Town, Savannah, Seven Mile Beach, Cannon Place and West Bay — so there is a location close to most patients. Call (345) 329-8585 and our front desk will book you at the clinic nearest to you, usually within the same week.
We treat chronic pain, back and neck pain, sciatica and nerve pain, joint pain and arthritis, fibromyalgia and persistent sports injuries. Every plan starts with a thorough assessment to identify what is driving the pain before any treatment begins.
We treat the cause, not just the symptom. Your plan combines hands-on physiotherapy, chiropractic care, dry needling, shockwave therapy and graded exercise, sequenced to your case and re-measured as you progress, so relief is built to last rather than wear off.
No referral is needed for most cases, so you can book directly. We bill CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, with direct billing handled for you and no co-pay on most plans. Our front desk confirms your cover before you start.
Many patients notice meaningful change within the first few sessions as hands-on treatment settles symptoms, while lasting improvement builds over a short structured course. Your plan sets clear milestones and is reviewed at every visit, so you always know where you stand.
Home Care & House Visits questions
Yes. Our physiotherapists provide house visit treatments across Grand Cayman, from George Town to West Bay, for patients who cannot easily travel — after surgery, following a stroke, or because of age or reduced mobility. Call (345) 329-8585 to arrange a home assessment.
In most eligible cases, yes. We bill CINICO and all major private insurers, including Britcay, Aetna, VRS/Fidelity, Cayman First, Pan American and BAF, directly for home visits, and our front desk confirms exactly what your plan covers before the first appointment.
It suits patients recovering from surgery, people with stroke or other neurological conditions, older adults, and anyone housebound or at risk of falls. If travelling to a clinic is unsafe or exhausting, treatment at home is usually the right option.
Your first visit is a full assessment — history, movement, and a safety review of your home — followed by a written treatment plan, exactly as in clinic. We bring portable treatment equipment to you, and rehabilitation is adapted to your actual living space, stairs and daily routines.
Yes, and many patients do. Because the same team works across our five Grand Cayman clinics, your notes and plan move with you, so the transition from home care to clinic sessions is seamless once travel becomes manageable. A free shuttle can help eligible patients make that step.
We bill your insurer directly
No paperwork chase. We capture your details once, verify benefits before you arrive, and bill these insurers for you.
Free shuttle service
Getting to care shouldn’t be the hard part. Our complimentary shuttle covers door-to-door transport across most of Grand Cayman for eligible plans, available on request.